Delivery and Returns
Delivery and Returns
If the shoe fits, wear it - if it doesn’t, we’ll take it back!
Here at FamilyShoeCentre, we offer FREE delivery and returns on all purchases over R1000.00 We hope this will provide a carefree shopping experience for our customers. *Ts and Cs apply
Delivery takes place via courier; this means that we can only deliver to a physical address with a person available to sign for the parcel. Our couriers deliver on weekdays between 9am and 5pm.
Delivery to a main center takes 2-4 working days
Delivery to an outlying area takes between 2-5 working days
Returns & Exchanges:
Although it’s disappointing when an item does not meet your requirements, we try our hardest to offer easy returns and exchanges. Below are the steps you can take to return or exchange your order.
- Please contact us within 10 days of receiving your order
- Email us at email@example.com or firstname.lastname@example.org
- You may whatsapp us on +27 81 310 0084
- Couriers will be dispatched to collect your order
- If the collection address differs from the original delivery address, please inform us
- Once your order has been collected, it is returned to the warehouse, where it is inspected
- Inspection can take 1-2 days
- Once the goods have been deemed resalable, we will dispatch your new items or process your refund
We do not currently offer free returns on sale items. We charge R100 for a return that leads to a refund and R130 for an exchange. This is purely to cover the courier costs.
We offer one free return or exchange per sale. If a second return/exchange is requested on the same item, the customer is liable for the courier costs.
We will not accept the return of shoes that are showing obvious signs of being worn, such that these cannot be repackaged for resale. If this is the case we will send photographic evidence of the wear and return the item back to the customer.
When exchanging an item, please allow for a stock check of the desired replacement. There will be instances where the replacement item is no longer in stock. Under these circumstances, you are free to choose another item to the same value, store credit or a refund.
Should you have any questions regarding these terms please call or whatsapp us on 081 310 0084 or 011 838 1902