To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return online purchased items for 1 refund free of charge, provided:

  • We are notified within 7 days of delivery via email to info@familyshoecentre.co.za
  • You return the item back to our store within 14 days of delivery
  • The item is in a re-sellable condition
  • No signs of wear and tear are found on the products at all
  • Items are in its original box and packaging with all accessories received
  • All original tags and labels are still in place

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for the first return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of a 2nd return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, within 10 working days.